Integrated Conflict Management System
A collaborative approach to prevent, identify, address, and resolve workplace conflicts and build trust within teams.
Empower Employees with Conflict Management Systems
Transform how your organization manages conflict and communication, from new employees to executive leaders, with the National Conflict Resolution Center’s (NCRC’s) Integrated Conflict Management System.
At its core, a conflict management system empowers employees at the earliest level to navigate challenging conversations effectively and shift the culture around conflict management.
What Does an Integrated Conflict Management System Look Like?
Tier 1
Train all non-supervisory employees in a communication strategy to help them navigate challenging conversations with all colleagues, from supervisors and clients to members of the public.
Tier 2
Train all supervisory employees in a conflict management process known as The Exchange, which helps teams address potential conflicts before they escalate.
Tier 3
Empower specific leaders with more advanced conflict resolution skills. This may include coaching supervisory employees while they implement The Exchange process and/or creating a trained team of mediators to handle issues that are unresolved at the Tier 2 level.
What Other Services Can Be Part of a Conflict Management System?
NCRC offers various services that can be included as part of the Integrated Conflict Management System:
- External mediation
- Professional Coaching
- Facilitated Group Dialogue