The Theory and Practice of Mediation


The National Conflict Resolution Center’s signature workshop, The Theory and Practice of Mediation, gives participants a thorough understanding of conflict resolution, mediation theory, and interest-based negotiation. Much more than a theoretical framework, this NCRC training is known nationally and internationally for the practical, step-by-step process that helps people learn how to mediate in a concrete way.

Learning the NCRC methodology empowers new mediators to navigate the uncharted territory of being a third-party neutral. Engaging discussion, participatory exercises, short demonstrations or lectures, and plenty of practice mediating make this workshop a meaningful learning experience for all participants, regardless of their background or plans for mediation. This workshop will transform how you look at conflict and conflict resolution.

Our program is designed for professionals in many different careers—human resource professionals, ombudspersons, community organizers, executive coaches, higher education professionals, real estate agents, lawyers, and more.

This course meets all training requirements nationwide for court mediators and is also currently approved for 26 MCLE credit hours.

2024 Training Dates

This is a 5-day, 40-hour course offered virtually via Zoom.

August 5-9, 2024

Time: 8:30 am – 5 pm* PST

*A 2-hour break is provided each day. 

Curriculum includes:

  • Conflict Theory
  • Stages of Mediated Problem-Solving
  • Balancing Power
  • Managing the Negotiation
  • Strategic Communication Skills
  • Handling Emotions and Impasse
  • Mediator Ethics
  • Drafting Agreements
  • Role of Attorneys, Advisors and Dispute Resolution Professionals

Contact us for a customized “The Theory and Practice of Mediation” workshop brought to your group or organization on-site.

Cancellation Policy

Participants may withdraw their registration and request a full refund up to 30 days prior to the workshop date. After that, registrations are non-refundable. Participants may also switch their registration to a future date, one time, at no charge. Switching dates more than once will incur a $50 processing fee for each change. Switching dates voids the ability to cancel up to 30 days prior to the training date and the registration fee then becomes non-refundable.

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

What People Are Saying

“Fantastic educational experience – I highly recommend this program.”

– Peter S.

“The course was stimulating, eye-opening, and enjoyable. Additionally, it was extremely well organized and beautifully executed by a team of exceptional instructors.”

– Max C.

“It was well worth the money!”

– Dari D.

Ready to Get Started?

To schedule a workshop or for more information, contact Holly Sullivan