The National Conflict Resolution Center developed a state-of-the-art approach for workplace leaders to resolve conflicts in a way that empowers the participants to be fully engaged in problem-solving. This strategic process gives each participant an opportunity to share their perspective, be heard by the manager and the other participant, and then move together to create possible solutions.
The Exchange allows for an exchange of perspectives, the exchange of ideas, and the exchange of solutions. All of the interests–those of the organization, those of the leader, and those of each participant–have value and are considered in the dialogue. The workshop is designed with adult learning theory in mind. Participants learn about and observe the strategy, then practice it with realistic scenarios, one step at a time. By the end of the workshop, participants gain confidence and a clear approach to successfully managing conflict.
Does your team need help managing conflict?