The National Conflict Resolution Center has developed a state-of-the-art approach for leaders in business settings to resolve conflicts in a way that empowers the participants to be fully engaged in problem solving. This strategic process that allows each participant to share their perspective, be heard by the manager and the other participant, then move together to create possible solutions, is surprisingly efficient, yet very effective. The Exchange allows for an exchange of perspectives, the exchange of ideas, and the exchange of solutions. All of the interests ~ those of the organization, those of the leader, and those of each participant ~ have value and are considered in the dialogue. The workshop is designed with adult learning theory in mind. Participants learn about and observe the strategy, then practice it with realistic scenarios, one step at a time. By the end of the workshop, participants gain confidence and a clear approach to successfully managing conflict.
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