Communicate to
De-escalate
Resources and workshops to help frontline
employees de-escalate conflict and communicate effectively.
De-escalation Training: Why It’s Important
Whether at work, school or in the community, we’ve all seen a rise in divisiveness that often sparks larger conflict. Conflict can often escalate when emotions intensify, leaving people more at odds than before.
Learning de-escalation techniques will prepare your team to navigate difficult conversations and maintain safety, respect, and dignity for everyone involved while helping to slow down, reduce, or prevent further conflict.
Who is De-escalation Training For?
De-escalation strategies can be useful for anyone working or volunteering in potentially divisive or high-risk environments where conflict can occur. This includes:
Customer Service Representatives
Government roles that interface with the public
Healthcare (nurses, doctors, administrative staff)
School districts: teachers, administrators, and students
Law enforcement
Property management
Election workers
Community organizations like HOAs
Learn to De-escalate with NCRC
The National Conflict Resolution Center (NCRC) brings 40 years of training experience using our ART communication strategies:
Active Awareness
Responding Respectfully
Troubleshooting Together
Learn verbal and non-verbal de-escalation techniques through interactive trainings that can be customized for your team in either a virtual or in-person setting.
If you need support resolving conflict for an internal team, click here to learn more!