Transform How You Approach Workplace Conflicts

The Exchange is a dynamic, interactive training program from the National Conflict Resolution Center (NCRC), designed for workplace leaders and managers who want to master the art of workplace conflict management. This customized workshop equips participants with interest-based strategies to resolve disputes, foster collaboration, and build a culture of respect in the workplace.

With over 40 years of expertise in mediation and communication and conflict resolution training, NCRC has trained thousands of leaders worldwide to handle challenging situations with civility and confidence. The Exchange is your opportunity to gain practical, hands-on skills that drive lasting change in your organization.

Why Choose The Exchange Conflict Resolution Training?

Our program blends conflict resolution expertise with real-world, actionable training for leaders. In The Exchange, you will:

• Learn to resolve conflicts effectively. Apply proven techniques to address disputes respectfully and constructively.
• Empower your team. Provide employees with tools for collaborative problem-solving and open communication.
• Strengthen workplace culture. Create an environment of mutual respect and trust.
• Practice real-world scenarios. Gain confidence through role-plays and realistic case studies.
• Get training tailored to your needs. We’ll partner with you to customize a training for your organization.

What You’ll Learn in The Exchange

Through interactive discussions, group exercises, and real-world application, participants will:

• Apply a four-stage, interest-based process to resolve conflicts.
• Identify underlying needs to address disputes at their root cause.
• Facilitate productive conversations that lead to win-win solutions.
• Build trust and collaboration among diverse team members.
• Navigate high-stakes workplace situations with clarity and composure.

By the end of this conflict resolution training for leaders, you’ll have a practical framework to resolve disputes and strengthen team relationships.

Flexible and Customizable Training

We understand that every organization faces unique challenges. That’s why The Exchange is fully customizable to your needs. We offer in-person or virtual delivery for teams of any size, ensuring accessibility without compromising quality.

Our facilitators adapt the curriculum to reflect the realities of your industry—whether corporate, nonprofit, healthcare, or higher education—so you receive relevant, actionable strategies.