Communication Workshops for Professionals and Leaders
Practical conflict resolution skills your team can use the same week
Conflict arises in every workplace—between colleagues, across departments, and with the people you serve. NCRC’s workshops for professionals build the communication, negotiation, and de-escalation skills that keep those moments constructive. Every workshop can be customized and brought on-site.
All Staff
Frontline Workers
Managers
The Client Connection
Give frontline employees the tools needed to communicate with frustrated or difficult clients effectively
The Artful Conversation
Learn how to effectively handle challenging one-on-one conversations.
The Art of Inclusive Communication
Examine inclusion and belonging in a collaborative and helpful way.
The Constructive Feedback Solution
Learn a strategic process to give constructive feedback to disruptive employees in a respectful and clear way.
The Art & Science of High Performance Teams
Create a team environment that is efficient, collaborative and successful.
Tactical Communications: Navigating Cultural Differences
Create a team environment that is efficient, collaborative, and successful.
Culture, Communication, and Conflict
A certificate program for leaders navigating today’s workplace.
Dialogue in Divisive Times
Get tools to have productive, respectful conversations in the face of differences.
Communicate to De-escalate
Resources and workshops to help leaders de-escalate conflict and communicate effectively.
Meeting Facilitation
Meeting facilitation skills to help you effectively plan, manage, and conduct meetings, even when they’re contentious.
What Is Professional Conflict Resolution Training?
Professional conflict resolution training teaches working adults how to hold difficult conversations without escalating them. Conflict resolution is the practice of moving a disagreement toward a mutually acceptable outcome; mediation is one formal version of it, guided by a neutral. A workshop for professionals sits earlier in that continuum—it gives your people the language and structure to address a problem while it is still small.
NCRC has delivered this training for 40+ years to employers, government agencies, courts, schools, and nonprofits. Sessions are discussion-based and practiceheavy: participants work real scenarios from their own environment rather than watching slides.
How Workshops Are Delivered
The National Conflict Resolution Center’s trainings for professionals give you:
- Proven strategies to navigate conflict and resolve workplace disputes.
- Techniques to de-escalate conflict and diffuse tense situations.
- Tips for giving respectful, constructive feedback.
- Increased confidence to communicate with team members.
NCRC is proud to partner with organizations worldwide, including those in healthcare, higher education, legal, corporate, retail, and government sectors.
Frequently Asked Questions
Most sessions run 90 minutes to a full day. Longer tracks and multi-session series are available, and the Culture, Communication, and Conflict Certificate runs across several weeks.
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